We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 13335 15 Mile Road, Suite 151, Sterling Heights MI 48312, United States
If your return is accepted, buyer is responsible for return shipping, we will give instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Sound City is not responsible for any damage incurred by shipping carriers; if the damage product is in stock, we can replace the damaged item at buyers expense and will ship once damaged product is returned and received by Sound City.
Shipping Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders, products or packages containing artist signed or personalized items). Please get in touch if you have questions or concerns about your specific item. Sound City reserves the right to ship orders via Media Mail in the United States, if available.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com